Delivery & Returns

Delivery and Return Policy

Last Update: 13/02/2025

1. Delivery Information

Delivery for Physical Products

  • Your orders will be delivered to the cargo within [write the number of days it will be shipped] business days after the payment is confirmed.
  • Delivery time may vary depending on your location and the courier company. Average delivery time is [insert how many days it will take] days.
  • Shipping cost [specify whether it is free, free over a certain amount, or the buyer's responsibility] .
  • When your order is shipped, you will be sent an e-mail containing a tracking number.
  • [Seller/Buyer] is responsible for any delays that may occur due to incorrect address, incomplete information, or the recipient not being at the address at the time of delivery.

Delivery for Digital Products

  • Digital content (notes, background, etc.) will be automatically sent to your e-mail address or user account immediately after the payment is completed.
  • Digital products do not require physical shipping and are instantly accessible.

2. Return and Exchange Policy

Return Policy for Physical Products

  • Unconditional right of return within 14 days: You can request a return within 14 days after receiving your order.
  • In order to return the product:
    • It must be unused, undamaged and complete with all accessories.
    • Must be in original packaging and in resalable condition.
  • Once your return request is approved, you must send the product to [specify the address you will send it to] .
  • Shipping fee: Return shipping fee [Is it covered by the seller or will the customer pay?]

Non-Returnable Products

The following products are not eligible for return or exchange:

  • Used or damaged instruments and accessories.
  • Special order or custom made products .
  • Products that cannot be returned for hygiene reasons (for example: some musical accessories such as mouthpieces).

Return Policy for Digital Products

  • Digital products (notes, substructure, etc.) are not returnable and refunds are not available due to their nature .
  • If you have any problems accessing purchased digital content, you can contact us for support.

3. Return Process

  1. Create a return request: Send your return request to [insert your email address] along with your order number.
  2. Your return request will be reviewed: Your request will be reviewed within 2-3 business days and you will be notified of approval or rejection.
  3. Send the product: After receiving approval, send the product to the specified address via cargo.
  4. The return process is completed: Once the product is received and checked, the return process is completed [in how many days] and your payment is refunded using the same payment method.

4. Change Policy

  • Customers who wish to exchange a product may request an exchange within [how many days] after the order is received.
  • The exchange process is only valid for undamaged and unused products .
  • It can be exchanged with another product available in stock.